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A new, pilot tax filing service called Direct File that gives eligible taxpayers a new choice to file their 2023 federal tax returns online, for free, directly with the IRS.

An enhanced IRS Individual Online Account that includes chat, the option to schedule and cancel future payments, revise payment plans and validate and save bank accounts.

Achieving this milestone will enable up to 125 million paper documents to be submitted digitally per year.

Enhanced paperless processing that will enable taxpayers to submit all correspondence, non-tax forms, and responses to notices digitally and will be able to e-File 20 additional tax forms.

The new updates will reduce the need for taxpayers to call the IRS for answers to basic questions. With the improvements, taxpayers will see clearer and more detailed updates, including whether the IRS needs them to respond to a letter requesting additional information. Taxpayers often see a generic message stating that their returns are still being processed and to check back later. These updates will also ensure Where's My Refund works seamlessly on mobile devices. Updates to Where's My Refund? will allow taxpayers to see more detailed refund status messages in plain language. However, the tool provides limited information, often leading taxpayers to call the IRS to inquire about their refund status.

Improvements to the Where's My Refund? tool, which is the IRS' most widely used taxpayer service tool.

Increased help available on the toll-free line and an expanded customer call back feature designed to significantly reduce wait times.

The IRS will also offer extended hours at many TACs nationwide.

Expanded in-person service that meets taxpayers where they are by opening or reopening Taxpayer Assistance Centers (TACs).

Some of the new and expanded tools and resources include: 'IRS employees are working hard to make sure that new funding is used to help taxpayers by making the process of preparing and filing taxes easier.' 'As our transformation efforts take hold, taxpayers will continue to see marked improvement in IRS operations in the upcoming filing season,' said IRS Commissioner Danny Werfel. Building off the success of the 2023 tax season that saw significant improvements following passage of the Inflation Reduction Act, the 2024 filing season will continue reflecting the focus on improving services to taxpayers. Taxpayers will continue to see helpful changes at the IRS following ongoing transformation work. The IRS Direct File pilot will be rolled out in phases as final testing is completed and is expected to be widely available in mid-March to eligible taxpayers in the participating states. 12 in advance of the filing season opening.

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IRS Free File will also be available on IRS.gov starting Jan.

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For example, most software companies accept electronic submissions and then hold them until the IRS is ready to begin processing later this month. 29, people do not need to wait until then to work on their taxes if they're using software companies or tax professionals. The IRS expects more than 128.7 million individual tax returns to be filed by the April 15, 2024, tax deadline.Īlthough the IRS will not officially begin accepting and processing tax returns until Jan. 29, 2024, as the official start date of the nation's 2024 tax season when the agency will begin accepting and processing 2023 tax returns. WASHINGTON - The Internal Revenue Service today announced Monday, Jan.